Privacy Policy

PRIVACY POLICY

 

The Vietnoble Privacy policy relates soley to the information obtained through our website, emails or other correspondence with The Vietnoble Team.

 

PERSONAL INFORMATION

 

The information you provide is used just by The Vietnoble team for reservation purposes only. We may use personal information for our own internal statistics, record keeping and to help us review and improve our services. We need this information to ensure the cruise you choose meets your needs.

 

If your details have changed or if you think we have incorrect information please advise us immediately.

 

SECCURITY OF INFORMATION

 

We are committed to ensuring that your information is secure and there are procedures in place to safeguard your personal information in accordance with provisions of Data Protection legislation.

 

If you have any questions or concerns about privacy and security of information please email us at info@vietnobletours.com and we will be happy to serve you.

 

MAILING LIST

 

By becoming one of our guests on board The Vietnoble, you will be added to our mailing list and receive a discount promotion code. If you do not wish to receive subsequent communication, you may ask us to remove your details at any time. Please advise us accordingly.

 

TERMS AND CONDITIONS

 

The terms and conditions of your reservation come into effect once your deposit is paid. The contract you enter into will be between yourself and The Vietnoble cruise. Your reservation is confirmed once your deposit has been received.

 

CANCELLATION CHARGE

 

    Cancellation by you

 

    Any cancellation should be referred to Vietnoble sales office in writing by email, following these below terms.

 

    Sharing – from 1 to 5 cabins:

 

    More than 14 days before check-in: No cancellation charges

    Less than 14 days before check in: Charge 100% of total rate

    No-Show: charges 100% of total rate

 

    Charter/ Sharing from 5 to 10 cabins:

 

    More than 30 days before check-in: No cancellation charge

    From 30 days to 15 days before check-in: 25% of total rate

    From 14 to 5 days prior to check-in: 50% of total rate

    Less than 48 hours prior to check-in: 100% of total rate

    No-Show: 100% of total rate

 

    Cancellation by us

 

    We reserve the right to cancel your booking under some unavoidable circumstances like: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.

 

 

CHILDREN POLICIES

 

Under 4 years old: Free of charge in a sharing cabin with 2  adults

Over 4 – 11 years old sharing cabin with 2 adults: 75% of adult’s charge

 

THE FINE PRINT

 

The cruise provides shuttle bus services (from Hanoi – Halong – Hanoi) at an extra charge. Please contact the cruise to arrange or ask more info about the pick up service.

 

A 24-hour advance registration is required with full name, date of birth, nationality, passport number/ ID number, and visa expiry date for all passengers. Upon check-in on board, guests are required to present a valid passport or ID.

 

Children whose travel documents are attached to the parent’s passport, must be accompanied by said parent.

 

If you have any dietary requirements (e.g. vegetarian), please inform the cruise at least a week before departure.

 

Cruise itineraries and schedules are subject to change, depending of the weather and operating conditions.